Everything about booking your stay: channels, accepted payments (including bKash and Nagad), and essential check-in/out and cancellation policies.
You can book your stay through our official website, via email at sales@novemecoresort.com, or by calling our reservation hotline at +880-1709-882000 / 1.
We offer early check-in or late check-out subject to availability and an additional charge. Please inquire with our reception in advance.
We accept a wide range of payment methods for your convenience, in compliance with Bangladeshi law:
Our cancellation terms are based on the notice period provided before your scheduled arrival date. Please review the specific rules, fee structure, and refund processing times on our dedicated Cancellation & Refund Policy page.
Policies regarding children depend on their age and the room type booked. Generally, children under 5 years can stay for free when sharing existing bedding. Additional charges apply for extra beds or guests. Please specify the age and number of children when booking.
Explore our offerings: from the swimming pool and local dining to high-speed Wi-Fi and on-site recreational spaces for relaxation and fun.
Yes, complimentary high-speed Wi-Fi is available across all accommodations and common areas for our registered guests.
Our in-house restaurant serves a selection of delicious cuisine, specializing in local Bangladeshi, seasonal, and international dishes. We focus on sourcing fresh, local ingredients to support the community and ensure quality.
Yes, we have a beautiful swimming pool available for guest use. Operating hours and rules are posted at the poolside for safety and hygiene.
Guests can enjoy a variety of amenities, including a Badminton Court, Football Playground, Indoor Game Area, Conference Room, and Bicycle Rental. Please visit our Amenities & Services page for a full list.
For the safety and comfort of all guests, and to align with our eco-conservation principles, pets are generally not allowed on the resort premises. Exceptions may be made for certified service animals with prior arrangement.
Find us easily: details on our location in the Sreemangal tea gardens, nearest transport hubs, and how to arrange our private transfer services.
We are situated in the heart of the natural beauty of Sreemangal, famous for its tea gardens and natural forests.
Address: Bishamoni, Radhanagar, Sreemangal, Moulvibazar 3210, Bangladesh.
The resort is approximately a 30-minute drive from Sreemangal Railway Station. The nearest major airport is Osmani International Airport (ZYL) in Sylhet, which is roughly a 1.5-hour drive away.
Yes, we can arrange private transportation and pick-up services from the Sreemangal Railway Station, Sylhet Airport, or other locations for an additional fee. Please contact our reservation team to arrange this prior to your arrival.
Our commitment to nature: learn about our eco-friendly design, conservation efforts, and how you can join us in maintaining a sustainable retreat.
Our commitment to sustainability is integral to our operation. We focus on minimizing environmental impact through eco-friendly architecture (using local, renewable materials), rigorous waste segregation and composting, extensive water and energy conservation, and a commitment to protecting the local biodiversity.
We encourage guests to practice mindful consumption by using our linen/towel reuse program, utilizing the designated waste bins, conserving water and electricity in their rooms, and respecting the local flora and fauna. Please see our Sustainability & Eco Practices page for more details.